Although challenging, you can stay calm, respectful, hold boundaries, and defuse conflict at the same time. This course will teach verbal de-escalation tools, how to look for the hidden need to connect, and ways to understand the various personality profiles of people.
● Create civility in the workplace where bullying is not tolerated
● Recognize communication challenges
● Learn verbal de-escalation
● Gain advanced conflict resolution strategies
● Implement redirection with methods of interaction

REGISTER HERE