EAP is a voluntary Employee Assistance Program that offers FREE counseling and confidential sessions for III-A members and their families.

Simple, Confidential Process:

  • Choose a provider from the III-A EAP Provider Directory OR from the Blue Cross of Idaho Provider In-network list*
  • Schedule your first appointment
  • No prior authorization is required
  • Members, spouses, and dependents are eligible to receive 10 counseling sessions, per incident, per calendar year at no cost!
  • It’s OK to ask for help!
If you are currently seeing a provider or wish to see a provider who is not listed on the III-A EAP Provider Directory, please the III-A Benefits Line at (208) 938-8199.

III-A also offers additional EAP resources, including FREE will preparation, legal guidance, financial resources, and more.

If you are looking for a mental health provider for a child 17 or under, you can utilize Blue Cross of Idaho’s In-network Providers, and there will also be no co-pay.

III-A First Responder and Family Helpline

(Phone number is in your III-A Benefits Book)

PTSI Assistance

Substance Misuse

Mental Health Wellness




Culturally-competent helpline for you AND your family.



Mental Health Crisis Lifeline text 9-8-8

About III-A Mental Health Program

Shift Wellness – III-A Mental Health Partner


  • Dr. Stephen Odom, PhD is a 30-year first responder and healthcare mental health expert. Dr. Odom is the CEO of First Responder Wellness and Shift Wellness as well as The Counseling Team International (TCTI).
  • III-A partnered with Shift Wellness/First Responder Wellness in 2020 to create our Mental Health Program.
  • Senior staff at Shift Wellness are dedicated to answering the First Responder and Family Helpline.
  • All III-A First Responder providers are rigorously vetted by the Shift Wellness team.
  • Shift Wellness provides on-site mental health training for III-A agencies. Training topics/trainings may be requested at any time.

Common Training Topics


  • Communication and Teamwork
  • Visions and Goal Settings
  • Maintaining Leadership/Supervisor Boundaries
  • Understanding Behavioral Health – Why Am I Feeling This Way?
  • Healthy Coping Skills
  • Mental Health and Resiliency
  • Addiction and the Family
  • Depression: Myths, Signs, Prevention and Treatment
  • Finding Balance in My Life
  • Why My Childhood Experiences Still Affect Me Today and What I Can Do
  • Getting to the Other Side of Treatment: A Path Forward and How It Helps
  • Mindfulness and Meditation
  • Physical Health and Wellness
  • Effects of COVID on Mental Health
  • First In, Last Out: Mental Health Resiliency and Peer Support
  • Families on the Frontline
  • Retiring Well – 6 week course

Included in the III-A Mental Health Program

  • First Responder and Family Helpline – Available 24/7/365
  • On-site Peer Support Training
  • Crisis Response Available for CISM/CISD
  • Mental Health Trainings (on-site and virtual) Provided by Shift Wellness and III-A
  • Employee Assistance Program (EAP) Family Benefit – 10 Visits Per Incident at No Cost Annually
  • Monthly Wellness Wednesday Webinars Provided by III-A Staff and Nurse Practitioners
  • Assistance in Navigating the Logistics of Finding an In-network, In-patient Facility
  • Renewal Rates Are Set Annually by the Board of Trustees and Are Subject to Change on 10/1 Annually

If you or someone you know is in crisis:

Call or text the Idaho Suicide Prevention Hotline at 208-398-4357. Call or text the National Suicide and Crisis Lifeline at 9-8-8. **If this is an emergency, please call 911.**